All sales are final. We do not accept returns for refund or exchange, at the exception of items damaged in transit.
Refunds and Exchanges
To be eligible for a refund or exchange, you must email us within 10days of receiving the products at firstname.lastname@example.org with pictures of the damaged items, then return the damaged item to us. Upon the receipt of the damaged item we will ship out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.
Lost or Stolen Packages
Cbc diary is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Cbc diary will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.